Terms and Conditions

Bedding Terms

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website. Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

Delivery and Returns

All deliveries are usually made between 7 and 10 working days from the date the order is received. All deliveries are made by UPS. We will replace or where appropriate repair any goods that fail within 12 calendar months of delivery by reason of faulty materials or workmanship, provided that you notify us within a reasonable period of the failure. In all cases remedies offered by us shall not affect your statutory rights or our responsibilities under the Sale of Goods Act. If you decide for any reason you no longer want the goods purchased, you can return them within 30 (thirty) days in their original packaging and unused. We will then give you a full refund, minus the cost of returning the goods to us. Alternatively you can arrange for the goods to be returned yourselves. If you require assistance please contact us.

Bespoke Orders

Returns of 'Bespoke' orders are by nature 'made to order' and therefore non refundable, but will be considered on a case by case basis. Please note that all 'Bespoke' orders are final. Goods which We have produced or altered to order for you cannot be returned if you change your mind. When placing an Order for bespoke Goods, please ensure that all information that you provide to Us is correct, accurate and complete. We cannot accept the return of any bespoke Goods if the return is due to incorrect information provided by you. Please note that this does not affect your legal rights.

Limitations of Liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or fully up-to-date. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

Natural Bedding Terms

Website Licence

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the following restrictions. You must not republish material from this website, including republication on another website. You must not sell, rent or otherwise sub-license material on the website. You must not reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose. You must not edit or otherwise modify any material on the website. You must not redistribute material from this website except for content specifically and expressly made available for redistribution. Content on this website is property of Penrose Products and their respective partners.


We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version. These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website. Nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law. This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England. Under data protection laws, you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.

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