Fibre Refresh

Fibre Refresh is an environmentally friendly, natural process for the cleaning, care and maintenance of our natural fibre bedding. This service caters for all of our products including pillows, duvets and mattress toppers, and guarantees that when you receive your products back, they will be as good the day you purchased them. Don't replace, refresh.

About Fibre Refresh

Fibre Refresh

Fibre Refresh is our unique care and maintenance service that helps preserve the life and quality of your alpaca wool bedding without comprising the integrity of the natural fibre with cleaning detergents and chemicals. Penrose have been manufacturing natural fibre bedding for over 16 years, and in this time we have been canvassing our customers with regards to the care and maintenance of our products. The conclusion we came to, was that although you can dry clean our bedding products, what we could not guarantee was the control within each independent dry cleaners.

We have therefore taken on the challenge of creating our own natural fibre bedding care solution, Fibre Refresh, which caters for all of our bedding including pillows, duvets and mattress toppers. This newly launched service guarantees that when you receive your products back, it will be as good the day you purchased it! So, if you spill a glass of wine, your pet has an accident or you simply want to refresh your bedding, we will take care of that for you.

Unlike traditional dry cleaning process we do not use any detergents. Fibre Refresh is a completely environmentally friendly process. Tetrachloroethene (perchloroethylene) is generally used in the dry cleaning process, which contains chlorine and leaves a sweet odour detectable by most people. Our Fibre Refresh service is completely natural and nothing goes to waste. We even offset the fuel emissions via our carbon neutral programme. This programme is a recycle and remanufacture process, and it is the only process of refreshing your bedding to give a 100% guarantee that your bedding will be as good as the day you first purchased it. This programme is our step in working towards a strategy of a circular economy process.

This service is only available to Penrose Products customers and other licensed collaborative own label customers, where contracted. As a leading manufacturer of natural fibre bedding, Fibre Refresh is the only process we would recommend for cleaning your bedding, and one that only a British manufacturer could deliver. Our Fibre Refresh service is available to order online or by contacting us direct. The service caters for all of our bedding products including pillows, duvets and mattress toppers. Once ordered, we will arrange a convenient day with you to collect your bedding and arrange the date with a courier. When your bedding is received by us, for duvets and toppers, we will remove the fabric and recycle it into our solid fuel heating system, recycle the fibre through scouring, and blend it back with virgin fibre.

For pillows, we remove the fibre from the pillow case, recycle the fibre through the same process as our duvets and toppers, and then refill into a new pillow case. We will then remanufacture your bedding and check the items for quality, to the same standards as a freshly purchased product. Our quality control procedures guarantee that when you receive your bedding back, it will be as good the day you purchased it! We will then arrange to have your bedding despatched back to you within 3 days, to either your home, or to your nearest post office for collection at your convenience. From collection to return, our Fibre Refresh service is a totally hassle free process! Please note that this service is only available to customers in the United Kingdom.

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